If for any reason you are unhappy with your order,
please return it by following the instructions
below. Merchandise that is defective or was damaged during shipment will be
exchanged or refunded at no charge if accompanied by a receipt within 14
days of purchase. All other returns will incur a 15% restocking fee.
ExchangesIf you need to exchange an item, please return the item and re-order the correct item online. Once the returned item has been received, you will be credited for that original item.
For any questions or concerns you may contact our Customer Service center at 612-810-5308 or firstname.lastname@example.org.
- To expedite your refund, please include documentation of your order
(your e-mail acknowledgement, e-mail shipment notice or packing slip)
with the merchandise you are returning and clearly note the reason for
- Any return shipments that are not pre-paid by the customer (except in
the case of damage or defect) will be subject to a fee that will be
deducted from the refund amount.
- Returns should be sent to Capella Store C/O Innovative 151 Cliff Road E. Burnsville, MN 55337